Help Scout Remote Jobs — Hire Worldwide
Customer Support Software / SaaS / CRM
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1 open role100 remote
Help Scout provides the customer service platform of choice for growing businesses, combining shared inbox, knowledge base, and live chat in one clean, powerful tool. Over 12,000 companies — including AngelList, Basecamp, and Trello — rely on Help Scout to run their support operations without the complexity of enterprise software. Fully remote since 2011, the 160-person team spans 115+ cities worldwide with no central office and no location requirements. Profitable and bootstrapped, Help Scout grows entirely on its own terms.
Company Culture
- 100% remote since 2011, team across 115+ cities worldwide
- No country restrictions, no office, ever
- Profitable and bootstrapped, no VC pressure to chase growth
- People-first culture, team wellbeing is an explicit priority
- 160 people serving 12,000+ businesses globally
- Async-first with strong documentation practices
Our Values
- Think long-term, build sustainably
- Build deep customer empathy
- Own your domain end-to-end
- Default to transparency
- Embrace diverse global perspectives
Benefits & Perks
- Worldwide remote, 115+ cities represented globally
- Competitive salaries with no location-based penalties
- $1,500 annual equipment budget for home office
- Flexible working hours for a global team
- Annual team retreat in a different global city each year
- Generous parental leave globally
- Health insurance (US) and equivalent benefits globally
Tech Stack
Ruby on RailsReactTypeScriptElixirPostgreSQLRedisElasticsearchAWSKafkaGoGraphQL
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