Senior Account Manager

What you’ll do

• • Own the end-to-end relationship for a portfolio of clients, ensuring retention and strong stakeholder trust.

  • Manage renewals and support moderate growth opportunities within defined commercial frameworks.

  • Guide Project Managers to ensure smooth delivery and consistent quality across engagements.

  • Monitor account health, revenue performance, and provide forecasting inputs to senior leadership.

  • Identify and resolve risks early, acting as the main point of escalation for your accounts.

  • Translate customer goals into clear, structured creative programs.

  • Use performance data and insights to support QBRs and renewal conversations.

  • Maintain a strong understanding of Superside’s services to identify value-driving opportunities.

  • Partner with cross-functional teams to ensure alignment on delivery and account strategy.

What you'll need to succeed

• • 5+ years of experience in account management or client services within creative, digital, or professional services environments.

  • Experience managing and retaining client accounts with ownership of renewals.

  • Ability to lead commercial conversations within defined pricing and deal structures.

  • Strong stakeholder management skills, with experience working with senior clients.

  • Ability to balance strategic thinking with day-to-day execution.

  • Experience working with cross-functional teams such as Project Managers and Producers.

  • Comfort using data to inform account decisions and forecasting.

  • Strong communication skills in English, with the ability to connect delivery to business outcomes.